Customer Support
CUSTOMER SUPPORT — MARYAM AHMED OFFICIAL
We're here to help you every step of the way.
Welcome to the Maryam Ahmed Official Customer Support & Help Center.
Whether you need guidance on sizing, order status, shipping, returns, or general assistance, our team is dedicated to making your experience smooth, simple, and satisfying.
ORDER SUPPORT
Order Confirmation
Once your order is placed, you will receive an email confirmation instantly.
If you did not receive one, please check your spam folder or contact us.
Order Processing Time
Most orders take 2–5 working days to process, depending on design and handwork.
Pre-order and custom pieces may require additional time.
Tracking Your Order
As soon as your order is shipped, you will receive a tracking link via email or SMS.
Need help with tracking?
Contact us with your Order Number.
SHIPPING INFORMATION
Domestic Shipping (Pakistan)
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Delivery time: 3–7 working days
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Carriers used: TCS / Leopards / CallCourier
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Shipping rates calculated at checkout
International Shipping
We ship worldwide via trusted courier partners.
Delivery time varies by location 7–14 days.
Custom duties or taxes (if any) are the buyer’s responsibility.
SIZE & FIT GUIDANCE
Choosing the right size is important for your comfort and confidence.
Size Guide
Refer to our detailed Size Guide for accurate measurements.
Custom Measurements
Many of our designs can be tailored to your measurements.
If you need guidance or have size concerns, message our support team — we’re happy to help!
RETURNS & EXCHANGES
We accommodate returns and exchanges under specific conditions:
Eligible Conditions
Not Eligible
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Custom or made-to-measure pieces
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Sale or discounted items
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Products worn, washed, or altered
For return requests, contact us within 48 hours of receiving your order.
PAYMENT SUPPORT
Accepted Payment Methods
For payment failures or duplicate charges, reach out to us immediately.
PRODUCT & PRE-ORDER INFORMATION
Luxury Pret & Festive Wear
Our designs are crafted with premium fabrics, detailed finishing, and elegant silhouettes.
Pre-Orders
Pre-order items are made specially for you.
Production time may vary from 10–20 working days, depending on the piece.
CONTACT CUSTOMER SUPPORT
If you need personalized help, our team is here for you:
Email: shop@maryamahmedofficial.com
Instagram: @maryamahmedofficial
Contact Form: Available on our website
Response Time: Within 24–48 hours
💛 OUR PROMISE TO YOU
At Maryam Ahmed Official, your satisfaction means everything to us.
We are committed to providing:
✔ Clear communication
✔ Smooth order tracking
✔ Reliable support
✔ High-quality products
✔ A stress-free shopping experience
Your journey with us matters — and we’re here to support you every step of the way.
